FAQ
Glamorizta FAQs: Authenticity, Shipping & Payment Plans
Find the most frequently asked questions concerning how to shop at Glamorizta, payments and more. If you require further assistance we are just one click away (WhatsApp, Contact Form, Phone Call or eMail).
No, we would love to host you for your personalised, private shopping experience. Experience the luxury of shopping your favourite Designer brands all to yourself with your favourite beverage in hand and without the hassle of queuing! Experience all things glamorous about Glamorizta before committing to a purchase.
Yes. At Glamorizta every item is sourced brand-new directly from the designers, so authenticity and condition are never a question. We uphold the highest standards of product integrity, ethical sourcing, and transparency, and we do not associate - directly or indirectly - with counterfeit, replica, or compromised merchandise. Authenticity and trust are central to every client relationship and remain our commitment to you.
You can shop online on our website, via WhatsApp (contact us via the WhatsApp button) or via private shopping appointment in store (book via the Contact Us Form or WhatsApp).
Our private shopping experience is all about You. You pick the date and time and indulge in our curated luxury designer collection at your leisure. Your experience will be hosted in Fourways, Johannesburg. There‘s no pressure to buy, just indulgence!
Yes, Glamorizta has a personalised payment plan called GlamPlan. GlamPlan allows you to secure your desired items with a deposit and pay the balance in instalments. We work with you to structure a comfortable payment plan.
Yes, Glamoritza sources the products directly from the brands which means the packaging including the protective dustbags are all original and brand spanking new.
Yes. All items may be returned to Glamorizta for a full store credit in the form of a Glamorizta gift card or an exchange within 14 (fourteen) days of purchase. All tags and original packaging must still be attached and intact, and the item must be in the same condition as when it was sold to you, to receive a full store credit (Glamorizta gift card) or exchange. No cash refunds are allowed.
You are responsible for ensuring the product reaches us in the pre-sale condition and in a timely manner for the return to be processes. Risk and ownership will only transfer once the goods are received back in the same condition as it was sold at Glamorizta. Returns are credited or exchanged based on the amount you paid for the item. All return shipping costs are for your account.
Visa
MasterCard
EFT
Cash (in-store only)
One of our founding objectives of Glamorizta is to make luxury fashion more attainable and affordable. Glamorizta prices are on average 30% cheaper when compared to other retailers. So you are already saving on the Glamorizta advertised price.
No. Our prices are already more affordable compared to the retail price. Hence, you're able to shop your favourite luxury designers at a more affordable price any time throughout the year.
We source exclusive, hard-to-find pieces on our own terms, rather than to individual custom request and are continuously working to bring you a unique range of current and recent season pieces, which typically will include something desirable/or close to something you are looking for. Get in touch with us directly to let us know what you are looking for and we’ll be in touch.
Message us on info [at] glamorizta.com or +27 60 317 2315 for your exclusive, private access.
Our Hermes collection is frequently updated to include scarfs, sandals and shoes. For handbags please contact us to discuss your requirements as we maintain an exclusive priority waiting list.
No. Cash refunds are not allowed. All returns will be exchanged for a Glamorizta gift card to the value of the purchase which you can use on your next purchase within 12 months.
Yes, we offer regional shipping. Contact us directly. Please note, the buyer is responsible for any and all customs fees and/or duties.
Yes, insurance options are available for your cost. Cost will be borne by the customer. Please contact us for options.
Glamorizta will share the tracking details once your order has shippend and keep you updated on your order.
We only use reputable courier firms. All packages are sent with signature confirmation and only you will be able to sign for your package. Proof of identity will be required when you receive your order. We do not ship to a P.O. Box address.
Yes. Glamorizta offers brand new Hermès luxury in South Africa, including handbags, accessories, and footwear, with authenticity guaranteed.
Yes, We offer a waitlist for select Hermès pieces, including Birkin bags. Access to our Hermès waitlist is offered by consultation, with priority extended to existing clients. We invite you to share your preferences so we may assist with future availability.
You can buy brand new, authentic designer bags across Southern Africa - including South Africa, Namibia, Zimbabwe, Botswana, and Mauritius at Glamorizta. We specialise exclusively in new, unworn luxury handbags from leading designer brands, sourced directly from the designers. Unlike resale or consignment platforms, all designer bags are never pre-owned, with authenticity guaranteed, and we offer secure regional shipping.
You can buy brand new, authentic designer bags, shoes and accessories across Southern Africa - including South Africa, Namibia, Botswana, Zimbabwe, and Mauritius — at Glamorizta. We specialise exclusively in new, unworn luxury handbags and footwear from leading designer brands. Unlike resale or consignment platforms, all items are never pre-owned, with authenticity guaranteed, and we offer secure regional shipping.
Glamorizta is South Africa's leading online luxury boutique specialising exclusively in authentic, brand-new designer handbags, shoes and accessories from some of the world's most prestigious fashion houses including Hermès, Gucci, Prada, Burberry, Valentino and Fendi.We offer a curated selection of authentic designer handbags, shoes, accessories, clothing and fragrances from some of the world’s most loved fashion houses. Our collections include brands such as Gucci, Hermès, Prada, Burberry, Balenciaga, Valentino, Fendi, Aquazzura, Jimmy Choo, Goyard, Manolo Blahnik and more.
Glamorizta offers curated luxury fashion from leading designer brands, including Gucci, Hermès, Prada, Burberry, Balenciaga, Valentino, Fendi, Aquazzura, Jimmy Choo, Goyard, Manolo Blahnik, Issey Miyake and other sought-after fashion houses. Brand availability may vary depending on current collections, limited pieces and new arrivals.
Customers can shop a wide range of luxury designer fashion at Glamorizta, including handbags, shoes, accessories, clothing, fragrances and selected lifestyle pieces. Popular categories include designer handbags, luxury heels, statement accessories, premium footwear and curated fashion pieces for women, men and kids.
Glamorizta's private boutique is located in Johannesburg, where customers can enjoy a personalized, in-store luxury shopping experience by appointment. Online shoppers across South Africa can also browse and order through the Glamorizta website.
Yes! While Glamorizta also has a dedicated range for men and kids, including designer shoes, bags, accessories and fragrances. Shop Men and Shop Kids on our website to explore the full collection.
Yes. You can shop, ask questions, or book your private shopping experience directly via our WhatsApp button. You can also join our private WhatsApp Insiders Group for priority access to new drops and exclusive promotions.
Yes. Glamorizta offers a personalized payment plan called GlamPlan. With a 20% deposit, customers can secure their desired designer pieces and pay the remaining balance in manageable installments, making luxury shopping more flexible and accessible. Customers can contact Glamorizta directly to discuss and structure a payment plan that suits them.
You can contact Glamorizta by email at info[at]glamorizta.com, through the website contact form, or by WhatsApp at +27 (0) 60 317 2315.
You can follow Glamorizta on social media platforms including Instagram, TikTok, Facebook, Pinterest, YouTube, WhatsApp and LinkedIn for new arrivals, brand updates and luxury fashion inspiration.
Yes. You may reserve your dream designer piece with a small deposit. As soon as the money has cleared it will be removed from sale and you can pay the remainder in installments that suit you. Simply contact us to discuss.
Glamorizta's private showroom in Johannesburg is open by appointment. Private shopping appointments can be arranged during our opening hours, while our online boutique is available to shop 24/7.
You can shop Glamorizta online, via WhatsApp or by booking a private shopping appointment at our showroom in Johannesburg. Our private appointments offer a personalised luxury shopping experience where you can explore our curated collection of brand-new designer handbags, shoes and accessories at your leisure.
Glamorizta offers a private, personalised shopping experience, so visits to our Johannesburg boutique are by appointment. You can book your private shopping appointment via WhatsApp or our online Contact Us form. This ensures that you can explore the collection at your own pace and have the opportunity to explore our designer collection in a relaxed, private setting.
We aim to respond to all enquiries within 24 hours during our normal business hours. For the quickest assistance, we recommend contacting us via WhatsApp. You can also reach Glamorizta through our online Contact Us form or by email.
Yes, Glamorizta delivers nationwide in South Africa and routinely serves clients in Cape Town.
Yes, you can use GlamPlan regardless of where you live.
Yes, Glamorizta delivers nationwide in South Africa and routinely serves clients in Durban.
Yes, you can use GlamPlan regardless of where you live.
Yes, we ship internationally and routinely serve our clients outside of South Africa.
Glamorizta's curated collection includes Hermès, Gucci,
Prada, Burberry, Balenciaga, Valentino, Fendi, Manolo Blahnik, Versace, Jimmy Choo, Christian Louboutin, Goyard, Issey Miyake, Aquazzura and many more, among other
sought-after European and international design houses, with new drops added regularly.
Johannesburg's established luxury retail is concentrated in
Sandton City, alongside newer, more personalised options like Glamorizta, which
brings hard-to-find pieces and a private-appointment model directly to
Johannesburg shoppers without needing to travel abroad.
A private appointment is a one-on-one session where you have the whole boutique to yourself, explore at your heart's content, while you sip and nibble on something delicious. There is no pressure or crowds of a typical retail floor, no waiting in line, etc